A. STANDARD INSTRUCTIONS ON WITHDRAWAL - PURSUANT TO ART. 49, PARAGRAPH 4, LEGISLATIVE DECREE 21/2014

The Registered User who has purchased Products through the Site has the right to withdraw from the contract concluded with Svinando, without any penalty and without specifying the reason, within 14 (fourteen) days from the date of receipt by the Registered User or by a third party - other than the carrier in charge of the delivery - specifically designated by the Registered User during the purchase process of the Product object of the supply - by which is meant the date of delivery of the last product, in the event that the products object of the supply are delivered within more than one delivery. In order to exercise the right of withdrawal, the Registered User must inform Svinando of his decision to withdraw from the contract concluded with it by means of an explicit declaration in any form, addressed by e-mail to customer.service@svinando.com or sent to Svinando - Giordano Vini S.p.A., Via G. Cane, 47Bis/50, 12055 Diano d'Alba (CN) Italy. For this purpose, the Registered User may use the standard withdrawal form available here; the use of the standard withdrawal form is optional and not mandatory and the declaration may have any form. In this declaration, the Registered User shall in any case indicate the order number as stated in the order confirmation e-mail and the date of the order, as well as the data relating to the invoice if this has been issued. The Registered User must return to Svinando by direct delivery or by shipment, using a carrier of his/her choice and at his/her own expense, without undue delay and in any case within 14 (fourteen) days from the date of the communication of the withdrawal, the purchased Products, together with any accessories. Please send the Products to the following address: Svinando - Giordano Vini S.p.A., Via G. Cane, 47Bis/50, 12055 Diano d'Alba (CN) Italy. The term is respected if the Registered User sends back the Product before the expiry of the period of 14 (fourteen) days from the date of communication of the withdrawal. For any information, please contact Svinando by phone or by e-mail at the following address: customer.service@svinando.com and the Customer Service will arrange the collection of the returned goods in case of request by the Registered User at the latter's expense.

A necessary condition for the exercise of the right of withdrawal is the substantial integrity of the Products to be returned. The Products must not have been damaged and/or altered. The Registered User is responsible for any decrease in the value of the goods resulting from any handling of the Products other than that necessary to establish their nature, characteristics and functioning. To this end, it is advisable to return the Products properly packaged in their original packaging or in packaging equally suitable for transport.

In order to exercise the right of withdrawal, it is not required that the goods to be returned are insured against theft and accidental damage in transit. However, since the risk inherent to the return of the goods is borne by the purchaser, Svinando invites the purchaser who intends to exercise the right of withdrawal to insure, at his own expense, the shipment for the value indicated in the e-mail confirmation of the purchase order.

Without prejudice to the fulfilment of the previous points, Svinando will proceed to the refund of the amounts paid by the Registered User, including the delivery costs, without undue delay and in the shortest time possible and, in any case, within 14 (fourteen) days from the date on which Svinando has become aware of the exercise of the right of withdrawal by the Registered User; the refund may be suspended until the receipt of the Product or until the Registered User has demonstrated that the Product has been returned, whichever comes first. Svinando is not obliged to reimburse the surcharges and/or the additional delivery costs that the Registered User may have paid in addition to those of the ordinary delivery service, whose cost - unless otherwise indicated - is £ 6.90 (VAT included). The amount of the refund will be communicated by e-mail and credited by the same means of payment used by the Registered User or by voucher, at the Registered User's discretion. It is understood that Svinando declines any responsibility for possible delays in the crediting of the refund that depend on the management system of the means of payment used by the Registered User, on the bank of Svinando itself or on the bank of the Registered User. This does not affect the Registered User's right to withdraw from ongoing commercial offers.

The right of withdrawal is excluded in the event that the sale concerns custom-made or personalized products or products that, due to their nature, cannot be returned or are liable to deteriorate or expire rapidly.